Help with Pour
Support
Need help scanning a bottle, managing your cellar, or restoring a subscription? We are here to help.
Contact support
Email us with a short description of the issue, your device model, iOS version, and any screenshots that may help us reproduce it.
linggakusumasakti@gmail.comCommon questions
Why was my label not identified?
Make sure the entire front label is clear, well lit, and in focus. Reflections, cropped labels, and very small text can affect the result. You can try again or search manually by wine, winery, or region.
Where is my collection stored?
Your saved bottles and collection details are stored on your device. Keep your device backed up if you want to protect locally stored information.
How do I manage a subscription?
Apple manages subscriptions. Open Settings on your iPhone, tap your name, then Subscriptions to view, change, or cancel a subscription.
How do I report an incorrect wine result?
Email support with a screenshot of the result and a clear photo of the bottle label. This helps us understand what went wrong.